DIRECTOR OF WHOLESALE OPERATIONS
Company: D--EN
Location: Los Angeles
Posted on: October 20, 2024
Job Description:
Launched in 2016 and founded by Santa Barbara-born sisters,
Margaret and Katherine Kleveland, and a Collective of partners,
D--EN is a digitally-led, multi-channel fashion and lifestyle
brand. Our mission is to create lasting, beautiful collections
while supporting individuals in all aspects of their organization,
supply chain, and community. We work with domestic and
international partners who share our values and commitment to
gender and social equality as well as giving back by partnering
with foundations that directly benefit our employees and
surrounding communities.We are an Equal Opportunity
Employer.Description of DutiesTitle: Director of Wholesale
OperationsClassification: ExemptSalary Range:
$120,000.00-$140,000.00/annualizedSchedule: Hybrid, Monday through
Friday 9:00AM-6:00PMD--EN is looking for a dynamic and experienced
Director of Wholesale Operations to join our growing team in Los
Angeles. The Wholesale Operations Director will work closely with
our Operations and Sales teams to streamline Wholesale
Operations.Essential Duties and Responsibilities
- Responsible for oversight and management of Wholesale
Operations.
- Manages and supervises daily activities of the Wholesale
team.
- Drives business results by supporting our sales teams to ensure
we can fulfill all wholesale orders promptly and effectively.
- Sets and communicates customer service priorities with
partners.
- Supervises new account onboarding to ensure all customer
requirements are understood by and met by cross functional teams
(i.e., Routing Guides).
- Supervises account set-up, works closely with the Operations
team on EDI integration(s), order validation, inventory, and
fulfillment for our domestic and international wholesale
partners.
- Responsible for NetSuite Order management: Order Entry, Order
Updates/Style/Color updates.
- Manages the process of order validation to account for all
potential discrepancies across inventory, pricing, and
timelines.
- Manages open order reports with eta's, ensures the Wholesale
team is meeting ship windows effectively.
- Responsible for EDI entries, processing, and communication
through EDI system and NetSuite.
- Ensures accuracy of shipments and documentation for outgoing
domestic and international shipments, including all EDI
shipments.
- Manages non-direct wholesale platforms (ie: VEX for
Net-a-Porter) including shipping documentation and prep, related
shipping approvals and management of trackers/system updates with
POD, tracing info etc.
- Oversight and management of payment requests, credit card
processing and invoicing for customers not managed through
factor.
- Responsible for maintaining and generating thorough sales and
inventory reports daily, weekly, and monthly.
- Responsible for partnering cross functionally with Wholesale
Consultant and Associate Account Executive on account priorities;
and partnering with the warehouse on corresponding allocation and
fulfillment.
- Collaborates with the Sales team and Logistics team to maintain
all contracts and shipping guidelines.
- Partners with the Finance and Production team to complete
various vendor forms related to product info (Vendor set-up,
sustainability requirements, product testing and attributes).
- Partners with cross functional departments to create effective
databases to manage and organize KPIs and reports to be presented
to leadership.
- Manages and supervises drop-shipping SLAs, ensuring reporting,
ensuring compliance, tracking and communication of dropship
performance and metrics.
- Responsible for partnering with Production and Logistics teams
on open order summary reporting with ETA updates, shipping plans
and extension and/or early ship updates to Sales.
- Work cross-functionally to problem solve, address technical
issues, streamlining internal resources and processes.
- Actively participates in the hiring process of Wholesale Team,
managing the team, and approving both time off requests and
timesheets.
- Responsible for big picture oversight and reporting related to
monthly revenue targets specifically related to shipping targets,
in addition to end of month fulfillment summary.
- Optimizes and streamlines our Wholesale Operations for maximum
efficiency, flexibility, and scalability.
- Perform quarterly reviews for the Wholesale team; has the
authority to make recommendations regarding the advancement or
promotion of the Wholesale team.
- Other tasks are assigned as needed to support business
needs.Qualifications and Skills
- 5 years Wholesale experience.
- 3 years Retail experience is a plus.
- Must have ERP experience.
- Attention to detail and knowledge of our product.
- Able to prioritize and manage multiple tasks efficiently.
- Strong team-player, hardworking and self-motivated.
- Strong attention to detail, organizational and time management
skills.
- Ability to work independently and in a team environment.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Excellent English verbal and written communication skills.
- Ability to thrive in a challenging, fast paced, and dynamic
team environment.
- Exceptional time management and follow up skills.
- Advanced experience with Excel, Google Sheets, understanding of
pivot tables, VLOOKUP, and other key functions.
- Strong analytical skills.
- Passionate about working for an inclusive, values driven
brand.
- Ability to foster an inclusive and respectful working
environment.Physical Requirements
- Must be able to perform essential duties satisfactorily with
reasonable accommodation.
- Periods sitting at a desk, typing, sketching and working on a
computer.
- Able to lift/move/push/pull objects up to 25 lbs.
- Able to walk, sit and stand for periods of time.
- Able to operate equipment such as computers, copy machines,
phones.
- Must be able to access various areas of a given location.Total
Rewards Package
- Paid vacation, sick time, and holidays
- 401k with company match* Compensation will be determined based
on experience and other factors permitted by law.* The hybrid model
may be rescinded at any time due to business needs or the company's
discretion.
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Keywords: D--EN, Simi Valley , DIRECTOR OF WHOLESALE OPERATIONS, Executive , Los Angeles, California
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